14 September

Introductions, course outline, set up computer folders

21 September

Workbook – job titles in health care

28 September

Clinical and support job titles, organization structures

5 October

Departments and and job descriptions

12 October

Yas Marina trip

19 October

AT2 - Organisation Structures. Introduce AT1 learning journal.

26 October

Quality standards and audits

2 November

Accreditation

9 November

Hand in learning journal part 1 (outcomes 1, 2 and 3) – READING WEEK

Introduction to case studies. Problem-solving techniques. Study motivation.

16 November

Eid

23 November

Review CQI and motivation – case study practice

30 November

AT2 Case Study (15%)

Leadership skills

Receive AT3 group assignment on customer satisfaction. Form groups.– plan and research AT3

7 December

Customer Service (Quality, CQI). Work on AT3 project in groups

14 December

Submit AT3. Receive instructions for AT4. Interpersonal skills and motivation.

21 December

Plan, research and work on AT4 – professionalism in health care. Learning journal tutorials.

28 December

Prepare and practice presentations for AT4. Submit final learning journal.

January

AT4 professionalism presentations.