Y

N

NA

COMMENTS

Type letter about patient consultation:-

1. Good spelling

2. Clear letter

Make appointments:-

1. Date of appointment.

2. Name of doctor

sort letters for posting:-

1. Speed writing.

2. Organization the letter.

communicate with other health care staff:-

1. To learn how to deal with other

2. Cooperation

Deal with enquiries from patient and visitors:-

1. Respectful manner

2. Patient

Deal with requests from doctor either by telephone or mail:-

1. Respectfulb