If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

Case Study Practice Answer

Page history last edited by Diane Evans 13 years, 10 months ago

Practice Case Study Answer Strategy

Problem	Cause	Solution	Who?
Doesn’t like telephone	Patients are angry	Training in dealing with angry customers	Asma Training person/other staff
Angry patients	Waiting a long time	More doctors Doctors more efficient Nurses to check urgency of patients’ problem	Management Doctors need time management training? CQI and audit
Asma shouted at a patient	Stress from problems at work	Identify problems and deal with them Performance evaluation	Asma Supervisor
Photocopying takes a long time	Poor equipment	Service the photocopier or get a new one	Management
Doctor shouted at Asma	Photocopying took a long time	Doctor needs training in professionalism	Doctor Management
Doctor late for his patients	Photocopying took a long time	Doctor needs training in time management Improve photocopier	Management
Mistakes in patient database	No training	Give training in data input	Asma and trainer
Asma is late and absent often	Unhappy with work	Performance evaluation – talk to supervisor about problems	Asma and supervisor