Signs, reception and waiting areas | Receptionists must communicate (smile), quiet with room to move, signs should help patients find rooms and facilities, signs should be big and easy to read, organised seating, comfortable, separate area for ladies and men, children's play area |
Inpatient care | TV, phone, good bed, cleaned every day, clean sheets, chair for visitor, lockable cupboard for personal items, light, windows, good nurses, healthy food |
Medical equipment | Up-to-date, training for staff to use equipment, maintenance |
Medical staff | Experienced, qualifications, |
Cleaning and hygiene | Lots of cleaning staff, trained cleaning staff, good equipment and cleaning materials, rubbish collection and special medical waste collection |
Administration |
Telephone: reminders for appointments (sms), answer phone in a good way, give information, take messages Organising records and appointments: send records to doctors on time and to the right place, make appointments correctly and tell them on time. Make sure the doctor and the patient knows the time and place. |