• If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • Work with all your cloud files (Drive, Dropbox, and Slack and Gmail attachments) and documents (Google Docs, Sheets, and Notion) in one place. Try Dokkio (from the makers of PBworks) for free. Now available on the web, Mac, Windows, and as a Chrome extension!


Telephone Skills

Page history last edited by Diane Evans 10 years, 8 months ago Saved with comment

  • Answer the phone after 3 rings.
  • Have a pen, pad and smile ready.
  • "Good morning/afternoon/evening, how may I help you?"
  • "I'm sorry that ? is not available at the moment. Can someone else help you or may I take a message?"





The videos below show good English language phrases to answer the telephone, transfer a call to another person and take a message.


YouTube plugin error  


YouTube plugin error  


Student review Prezi


Comments (1)

fatima juma said

at 3:57 pm on Mar 16, 2011

You don't have permission to comment on this page.