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Telephone Skills

Page history last edited by Diane Evans 10 years, 8 months ago Saved with comment

  • Answer the phone after 3 rings.
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  • Have a pen, pad and smile ready.
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  • "Good morning/afternoon/evening, how may I help you?"
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  • "I'm sorry that ? is not available at the moment. Can someone else help you or may I take a message?"

 

 

 

 


The videos below show good English language phrases to answer the telephone, transfer a call to another person and take a message.

 

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Student review Prezi

 

Comments (1)

fatima juma said

at 3:57 pm on Mar 16, 2011

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