log inhelp

 | 

  • If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • Whenever you search in PBworks or on the Web, Dokkio Sidebar (from the makers of PBworks) will run the same search in your Drive, Dropbox, OneDrive, Gmail, Slack, and browsed web pages. Now you can find what you're looking for wherever it lives. Try Dokkio Sidebar for free.

View
 

Telephone assessment mark criteria

Page history last edited by Diane Evans 12 years ago

AL AIN WOMEN’S COLLEGE HLTH 2210

 

TELEPHONE ASSESSMENT

10% Weighting

 

Total Marks: 20

 

  1. Answer telephone

    1. 3 rings

    2. Correct greeting

    3. Smile

    4. Good tone and pace

 

5 marks

 

  1. Speaking to caller and taking a message

    1. Apology

    2. Explanation given why person not available

    3. Repeat back name

    4. Repeat back number

 

5 marks

 

  1. Message

    1. Correct name of caller

    2. Correct telephone number of caller

    3. Correct time and date

    4. Correct name of person receiving message

    5. Message readable

    6. Message signed

 

10 marks

 

dee/Telephone assessment mark criteria/3/20/11

Comments (0)

You don't have permission to comment on this page.

Printable version