AL AIN WOMEN’S COLLEGE HLTH 2210

TELEPHONE ASSESSMENT

10% Weighting

Total Marks: 20

1. Answer telephone

   1. 3 rings

   2. Correct greeting

   3. Smile

   4. Good tone and pace

5 marks

2. Speaking to caller and taking a message

   1. Apology

   2. Explanation given why person not available

   3. Repeat back name

   4. Repeat back number

5 marks

3. Message

   1. Correct name of caller

   2. Correct telephone number of caller

   3. Correct time and date

   4. Correct name of person receiving message

   5. Message readable

   6. Message signed

10 marks