AL AIN WOMEN’S COLLEGE HLTH 2210
TELEPHONE ASSESSMENT
10% Weighting
Total Marks: 20
Answer telephone
3 rings
Correct greeting
Smile
Good tone and pace
5 marks
Speaking to caller and taking a message
Apology
Explanation given why person not available
Repeat back name
Repeat back number
5 marks
Message
Correct name of caller
Correct telephone number of caller
Correct time and date
Correct name of person receiving message
Message readable
Message signed
10 marks
dee/Telephone assessment mark criteria/3/20/11