HLTH 2210 TELEPHONE ASSESSMENT
Schedule May 2011
Students will take the role of receptionist in room 234 at the time given below. Everyone should bring a pen and pad. Messages must be written in PEN. Bring notes about how to answer the telephone.
When the telephone rings the assessment will begin. Please be ready to answer the telephone at the time given below.
What should you do on the days when you are not doing the telephone assessment? Organise your work space, practice what you will say when you answer the phone. Improve your strengths and weaknesses – you will have a final grade in the last week so you can do better.
Sunday, 22 May 2011
Normal class. Identify good way of answering the phone and taking messages. Role play practice. Confirm arrangements for assessment.
Tuesday, 24 May 2011
Review telephone technique and message taking. Final practice.
Thursday, 26 May 2011
|
Time
|
Receptionist
|
Notes
|
|
8.10 am
|
Raya
|
|
|
8.20 am
|
Najla
|
|
|
8.30 am
|
Khadija
|
|
|
8.40 am
|
Al Yazia
|
|
|
8.50 am
|
Mariam
|
|
|
9.00 am
|
Aysha Al Shamisi
|
|
|
9.10 am
|
Aamena
|
|
|
9.20 am
|
Huda
|
|
Sunday 29 May 2011
|
Time
|
Receptionist
|
Notes
|
|
3.10 pm
|
Shamma
|
|
|
3.20 pm
|
Reem
|
|
|
3.30 pm
|
Aeshah
|
|
|
3.40 pm
|
Jawhara
|
|
|
3.50 pm
|
Hessa
|
|
|
4.00 pm
|
Zahra
|
|
|
4.10 pm
|
Aysha J
|
|
dee/TELEPHONE ASSESSMENT SCHEDULE/3/21/11
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