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Telephone Skills

This version was saved 13 years ago View current version     Page history
Saved by Diane Evans
on March 16, 2011 at 7:22:26 am
 

Answer the phone after 3 rings.

 

Have a pen, pad and smile ready.

 

"Good morning/afternoon/evening, how may I help you?"

 

"I'm sorry that ? is not available at the moment. Can someone else help you or may I take a message?"

 

 

 

 

 

 

 

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