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Telephone Skills

This version was saved 13 years, 1 month ago View current version     Page history
Saved by Diane Evans
on March 16, 2011 at 7:58:40 am
 

  • Answer the phone after 3 rings.
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  • Have a pen, pad and smile ready.
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  • "Good morning/afternoon/evening, how may I help you?"
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  • "I'm sorry that ? is not available at the moment. Can someone else help you or may I take a message?"

 

 

 

 

The videos below show good English to answer the telephone, transfer a call to another person and take a message.

 

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